Shipping & Class Info
LOCATION / Shipping Info
All orders are shipped out 6 days of the week from our retail store in Kitchener, Ontario, Canada. Everything is done to ensure that your order arrives safely and in a timely manner. If you need an order to be delivered by a certain date, please contact us prior to placing an order and we will do everything possible to see that it arrivees in time (extra charges may apply). Our shipping rates are exactly what is quoted to us by Canada Post, and their is no extra handling fees. Icing Inspirations works hard to keep these rates low for our customers. Please note that international orders may be subject to importation duties and taxes as charged by your regional carrier which are to be paid by the customer.
International customers choosing the most inexpensive method of shipping do not have insurance or tracking included in their shipping. Please be sure to choose a higher valued shipping option if you would like your package insured and traceable. Icing Inspirations is not responsible for orders that choose not to pay for additional insurance and tracking.
A note about free shipping days
Icing Inspirations offers free shipping at various times during the year. Restrictions do apply. Please make sure that you have checked out the promotions page at the time of the offer to see if your order qualifies. Icing Inspirations reserves the right to choose shipping method. International orders that choose free shipping to not include tracking or insurance. Tracking and insurance may be purchased at an additional cost. Please note in your order if you would like to pay for additional insurance or tracking and we will contact you with a price. Canadian orders include $100 of insurance and a tracking number. Please contact us if you would like to pay for additional insurance. Icing Inspirations is not responsible for orders that choose not to pay for additional insurance or tracking.
Items mailed back to us will be at the expense of the purchaser and must be received back within 30 days of purchase. A 20% restocking charge will apply. Icing Inspirations will accept only products in their original packaging, unopened seals and unused (at our discretion). Products sent to us that are not in acceptable condition will not be refunded and it will be your responsibility to have it shipped back to you.
NON-Returnable merchandise is as follows but not limited to: CK luster dusts and petal dusts, any Rainbow colour product, disco dust, dragees, food pens, fondant, pre-made sugar ornementation, special orders, gift certificates, Lorann flavourings, vanilla, Icing Inspirations private label ingredients, books, magazines, DVDs and all other media, cake boards, cake dummies, chocolate transfer sheets, clearance items (listed at 50% off or more), seasonal items. In cases of product defect, please contact us immediately so we can rectify the situation. For any items that include a warranty, please register products right away so they are protected with the manufacturer.
PREORDERS AND SPECIAL ORDERS
Icing Inspirations loves to bring in a large variety of products. Some of the amazing companies we work with have a very diverse product range and it is not always possible for us to bring in every item of their product line. In these cases we allow preorders/special orders on product. A product that is available for preorder or special order will have it listed in the product description. When you place an order containing these items your order will wait on hold to ship until all items arrive in stock unless you choose to pay separate shipping. At the time your order is placed we place an order to special order in your product just for you. Because of this if you choose to cancel your preorder/ special order item at anytime before it arrives for you it will be subject to a 20% cancellation fee.
CLASS PAYMENTS (Regular Schedule)
A deposit is required to secure your spot in any one of our classes from our regular schedule, until that payment is received the spot is still open. Unless class is cancelled or postponed by Icing Inspirations, deposits are non-refundable but may be transferred to any other class or be held for a class to be named in the future. Class fees must be pais in full before the start of class.
CELEBRITY / GUEST TEACHER PAYMENTS
All payments put towards any celebrity guest teacher classes are non-refundable and can not be transferred to any other classes. Remaining balances must paid at least 30 days in advance of the first day of class. All of the class receipts will be provided to each student on the first day of class.
Any payment made on a guest teacher class is considered your agreement to class policies and your commitment to the class. Balances will be required to be paid in full regardless of completion of class or class attendance.
Icing Inspirations Class Policies Guest Teacher class schedule