Shipping, Policies, & Class Info
Free and FLAT RATE SHIPPING options available - check out our PROMOTIONS PAGE for full details
LOCATION / Shipping Info
Due to the overwhelming demand of online shopping order processing times may vary. Please see the banner on our website for our current order processing times.
All orders are shipped out 5 days of the week from our warehouse in New Hamburg, Ontario, Canada. Everything is done to ensure that your order arrives safely and in a timely manner. If you need an order to be delivered by a certain date, please contact us prior to placing an order and we will do everything possible to see that it arrives in time (extra charges may apply). Our shipping rates are taken directly from the Canada Post, and there are NEVER any extra handling fees. Icing Inspirations works hard to keep these rates low for our customers. Please note that international orders may be subject to importation duties and taxes as charged by your regional carrier which are to be paid by the customer. Based on carrier availability, an alternate courier may be arranged.
International customers choosing the most inexpensive method of shipping do not have insurance or tracking included in their shipping. Please be sure to choose a higher valued shipping option if you would like your package insured and traceable. Icing Inspirations is not responsible for orders that choose not to pay for additional insurance and tracking.
PICKUP IN STORE
Orders place online will have the convenient option at checkout to choose "PICK UP IN STORE". There is no handling / processing fee for this option, and we will EMAIL YOU once your order is available for pickup. Orders incorrectly placed that choose this option, may result in processing delays as we quote contact you/quote for shipping. Pickup orders are subject to the same processing times as all other orders. Please see the banner on our website for our current processing times.
A note about free and flat rate shipping days
Icing Inspirations offers free shipping at various times during the year. Restrictions do apply. Please make sure that you have checked out the promotions page at the time of the offer to see if your order qualifies. Icing Inspirations reserves the right to choose shipping method. International orders that choose free shipping to not include tracking or insurance. Tracking and insurance may be purchased at an additional cost. Please note in your order if you would like to pay for additional insurance or tracking and we will contact you with a price. Canadian orders include $100 of insurance and a tracking number. Please contact us if you would like to pay for additional insurance. Icing Inspirations is not responsible for orders that choose not to pay for additional insurance or tracking.
Items mailed back to us will be at the expense of the purchaser and must be received back within 30 days of purchase. A 20% restocking charge will apply. Icing Inspirations will accept only products in their original packaging, unopened seals and unused (at our discretion). Products sent to us that are not in acceptable condition will not be refunded and it will be your responsibility to have it shipped back to you.
NON-Returnable merchandise is as follows but not limited to: Any edible item, BWB molds, luster dusts and petal dusts, any Rainbow colour product, diamond dust, dragees, food pens, fondant, pre-made sugar ornamentation, special orders, 3D printed cutters, gift certificates, vanilla, Icing Inspirations private label ingredients, books, magazines, DVDs and all other media, cake boards, cake dummies, , clearance items (listed at 50% off or more), seasonal items. In cases of product defect, please contact us immediately so we can rectify the situation. For any items that include a warranty, please register products right away so they are protected with the manufacturer.
PREORDERS AND SPECIAL ORDERS
Icing Inspirations loves to bring in a large variety of products. Some of the amazing companies we work with have a very diverse product range and it is not always possible for us to bring in every item of their product line. In these cases we allow preorders/special orders on product. A product that is available for preorder or special order will have it listed in the product description. When you place an order containing these items your order will wait on hold to ship until all items arrive in stock unless you choose to pay separate shipping. At the time your order is placed we place an order to special order in your product just for you. Preorders cannot be cancelled.
All payments put towards classes are non-refundable and can not be transferred to any other classes. Remaining balances must paid at least 30 days in advance of the first day of class.
Any payment made on a class is considered your agreement to class policies and your commitment to the class. Balances will be required to be paid in full regardless of completion of class or class attendance.
1. Class payments are non-refundable and non-transferable. (Please call or email for further information on instalment payment plans) By making a payment on this class you are committing to your spot and are responsible for paying your balance.
a) Effective March 24th, 2020. Pandemic and forces beyond our control (weather, natural disaster etc) Due to the ever changing world, classes may be cancelled for reason beyond the control of students, instructors, or host. If a class is cancelled due to a pandemic, natural disaster, or force beyond our control the class will be postponed if possible. This includes cancellation due to any covid related cause. If the class cannot be postponed or the student cannot attend the new date the class will be refunded to the student in the form of a gift card valued at the full amount they had paid so far. If there were any bonuses on the class (ie gift cards or special gifts) those must be returned or will be deducted from the refund.
2. No discount of any kind can be applied to classes.