Shipping, Policies, & Class Info


Free and FLAT RATE SHIPPING options available - check out our PROMOTIONS PAGE for full details


LOCATION / Shipping Info

Due to the overwhelming demand of online shopping order processing times may vary.  Please see the banner on our website for our current order processing times.


All orders are shipped out 5 days of the week from our warehouse in New Hamburg,  Ontario, Canada.  Everything is done to ensure that your order arrives safely and in a timely manner.  If you need an order to be delivered by a certain date, please contact us prior to placing an order and we will do everything possible to see that it arrives in time (extra charges may apply).  Our shipping rates are taken directly from the Canada Post, and there are NEVER any extra handling fees.  Icing Inspirations works hard to keep these rates low for our customers.  Please note that international orders may be subject to importation duties and taxes as charged by your regional carrier which are to be paid by the customer.  Based on carrier availability, an alternate courier may be arranged.


International customers choosing the most inexpensive method of shipping do not have insurance or tracking included in their shipping.   Please be sure to choose a higher valued shipping option if you would like your package insured and traceable.   Icing Inspirations is not responsible for orders that choose not to pay for additional insurance and tracking. 



Orders place online will have the convenient option at checkout to choose "PICK UP IN STORE".  There is no handling / processing fee for this option, and we will EMAIL YOU once your order is available for pickup.  Orders incorrectly placed that choose this option, may result in processing delays as we quote contact you/quote for shipping. Pickup orders are subject to the same processing times as all other orders.  Please see the banner on our website for our current processing times.


A note about free and flat rate shipping days

Icing Inspirations offers free shipping at various times during the year.   Restrictions do apply.  Please make sure that you have checked out the promotions page at the time of the offer to see if your order qualifies.   Icing Inspirations reserves the right to choose shipping method.  International orders that choose free shipping to not include tracking or insurance.   Tracking and insurance may be purchased at an additional cost.   Please note in your order if you would like to pay for additional insurance or tracking and we will contact you with a price.   Canadian orders include $100 of insurance and a tracking number.   Please contact us if you would like to pay for additional insurance.   Icing Inspirations is not responsible for orders that choose not to pay for additional insurance or tracking. 



All product returns must be made within 30 days from the date of purchase and be accompanied with the original receipt.  Items must be in it's original packaging, unopened seals and unused (at our discretion).
Any issues with orders received in the mail must be registered with us within 7 days after delivery, after this time are deemed as final sale.  
Icing Inspirations is not responsible for any missing packages that are "marked delivered" by courier when tracked.  If you believe your package to have been stolen, contact us within 72 hours of marked delivered date and time so that we may file a claim with the shipping company. 


Items mailed back to us will be at the expense of the purchaser and must be received back within 30 days of purchase.  A 20% restocking charge will apply. Icing Inspirations will accept only products in their original packaging, unopened seals and unused (at our discretion). Products sent to us that are not in acceptable condition will not be refunded and it will be your responsibility to have it shipped back to you.


NON-Returnable merchandise is as follows but not limited to: Any edible item, BWB molds, luster dusts and petal dusts, any Rainbow colour product, diamond dust, dragees, food pens, fondant, pre-made sugar ornamentation, special orders, 3D printed cutters, gift certificates, vanilla, Icing Inspirations private label ingredients, books, magazines, DVDs and all other media, cake boards, cake dummies, , clearance items (listed at 50% off or more), seasonal items.  In cases of product defect, please contact us immediately so we can rectify the situation.  For any items that include a warranty, please register products right away so they are protected with the manufacturer.




Icing Inspirations loves to bring in a large variety of products.  Some of the amazing companies we work with have a very diverse product range and it is not always possible for us to bring in every item of their product line.   In these cases we allow preorders/special orders on product.   A product that is available for preorder or special order will have it listed in the product description.   When you place an order containing these items your order will wait on hold to ship until all items arrive in stock unless you choose to pay separate shipping.    At the time your order is placed we place an order to special order in your product just for you.   Preorders cannot be cancelled. 



Class Policies

All payments put towards classes are non-refundable and can not be transferred to any other classes.  Remaining balances must paid at least 30 days in advance of the first day of class. 

Any payment made on a  class is considered your agreement to class policies and your commitment to the class.   Balances will be required to be paid in full regardless of completion of class or class attendance.

1. Class payments are non-refundable and non-transferable. (Please call or email for further information on instalment payment plans) By making a payment on this class you are committing to your spot and are responsible for paying your balance.

a) Effective March 24th, 2020.  Pandemic and forces beyond our control (weather, natural disaster etc) Due to the ever changing world, classes may be cancelled for reason beyond the control of students, instructors, or host.   If a class is cancelled due to a pandemic, natural disaster, or force beyond our control the class will be postponed if possible.  This includes cancellation due to any covid related cause.  If the class cannot be postponed or the student cannot attend the new date the class will be refunded to the student in the form of a gift card valued at the full amount they had paid so far. If there were any bonuses on the class (ie gift cards or special gifts) those must be returned or will be deducted from the refund.  

2. No discount of any kind can be applied to classes.

3. Gift certificates may be used for classes.
4. Class balance is due 30 days before the first day of class. If not paid your spot may be filled with students on the wait list and no refund will be issued for your deposit.
5. Any promotions offered will be redeemable once the class has been paid in full.
6. If you cannot attend the class you may send a substitute student in your place. (Substitute student must meet any prerequisites required.)
7. If a class is cancelled by the instructor and does not fall under term 1a), every effort will be made to reschedule. If this is not possible or the date does not work with your schedule a full refund will be issued.
10. Icing Inspirations is not responsible for the cost of any travel arrangements and cannot reimburse any travel arrangement costs lost due to class cancellation, rescheduling or any other circumstance.  If you are booking a flight to come to a class we always recommend you purchase travel insurance.   The world is ever changing and it is always a safe idea to do so. 
11. Icing Inspirations is not responsible for classes missed due to weather conditions unless the entire class has been cancelled.
12. Please arrive on time to class as we will start promptly.
13. Please make sure you can attend every class as make up classes are not available.
14. All tools will be provided for use in class unless otherwise noted.
15. Please leave all bags at home or in your car. Only small purses will be allowed in class.
16. Please leave personal tools at home so that tools do not get mixed up.
17. Cameras are more then welcome in class. Icing Inspirations will most likely be taking pictures of their own. We reserve the right to use these pictures in promotion material. Students may not post step by step process photos online anywhere in order to protect the techniques of the instructor and the value of the class.
*******Out of respect for our instructors and other students please turn off all cell phones, pagers and PDAs during class. *******
If lunches/snacks are provided for students, we would love to be able to accommodate for every dietary need but unfortunately this is not possible.  We ask that you please make alternate meal plans if special dietary needs are required. 
IF YOU ARE REGISTERING FROM OUTSIDE OF ONTARIO, YOUR FINAL PAYMENT WILL REFLECT 13% HST AS WELL (must be paid by all students, regardless of location travelling from)